Privacy Policy

The services described on this website are developed and operated by the developer, EssencePick, working as the curated marketplace studio of Hefei Kouchui E-commerce Co., Ltd. The company is a computer systems design and integrated commerce services provider registered in the Shushan District of the city of Hefei in China. Our business address is Rm 1403 Bldg 7 Xinda Xishan Yinxing, Huaining Road Bijiashan Subdistrict, Shushan District, Hefei - 230000, China (CN). Where this policy speaks about us, our studio or our team, it means Hefei Kouchui E-commerce Co., Ltd. acting through EssencePick.

EssencePick selects durable everyday goods through a disciplined tasting and scoring routine, and it offers curation, sourcing, testing and listing services to makers and buyers. Because our work is personal on both sides of the bench, we hold ourselves to a plain and open account of how we treat personal information. This policy is that account. It explains what information we gather, why we gather it, who has access to it and the choices available to you.

This policy governs your use of the website at essencepick.mom and the services we describe there, together with any correspondence we exchange by email, telephone or written message. It applies whether you are a buyer, a maker, a marketplace partner, a visitor or simply someone reading this page. If you interact with our services we act as the data controller for the personal information we hold about you, which means we decide the reason and the manner in which that information is used.

We encourage you to read this document together with our Terms of Service, which set out the rules of using the services themselves. The terms of service is a separate record and can be reached through the footer of any page on this site. By using the services you agree to the practices described here to the extent permitted by the law of your own location.

When you contact us, request a service, place an order or send a message through the contact form, you give us information directly. This usually includes your name, your email address and the content of your message together with any reference numbers or product details you choose to describe. If you place an order as a buyer, we may also collect a shipping address, a telephone number for delivery and payment details handled by a payment provider.

If you are a maker who offers goods for vetting, we may collect business information such as a company name, a tax or registration number, manufacturing addresses, banking details for settlement and the names of the people authorised to act for your business. We collect only the information we reasonably need for the purpose at hand, and we avoid asking for anything beyond that. Where you provide information about another person, such as a contact at your firm, you confirm that you have the right to share it with us.

Like most websites, our server records technical information when you visit. This includes your internet address, the type and version of your browser, your operating system, the pages you open, the time of your visit and the address of the site that referred you to us. This automatic information does not on its own reveal your name or exact identity and is gathered to help us understand how readers use the site.

We use this technical record to keep the site secure, to measure which content is helpful and to improve the layout and speed of the pages. We review these records in an aggregated way and rarely look at any single visit. Where we do examine an individual record, it is usually to investigate a technical fault, a security concern or a suspected misuse of the services.

A cookie is a small text file placed on your device when you visit a website. We use a small number of cookies for necessary functions only, such as remembering that you accept this notice and keeping the navigation working as you move between pages. Our core content does not depend on tracking cookies and can be read without them.

Should we later introduce optional analytics or advertising cookies, we will obtain your consent before they are set and we will make it simple to withdraw that consent at any time. Most browsers also let you block or delete cookies through their settings. If you choose to block cookies, the fundamental parts of this site will continue to work, because we do not tie essential functions to third party markers.

We use the information you give us for clear and limited purposes. We answer your questions and requests, we confirm orders, we schedule the testing and the curation work you have asked for and we keep records needed to honour a warranty or a return. If you are a maker, we use your business details to assess your goods, to agree terms and to make payment. We also use your details to send service messages such as confirmations, delivery updates and policy notices.

We may, with your separate and explicit consent, send a newsletter or occasional notes about new collections. Marketing messages always include a simple way to stop receiving them. We do not sell your personal information to third parties and we do not rent out our contact lists. The test of every use is a simple one: does this serve the request you made, or protect your rights, or meet a legal duty we owe? If none of those apply, we do not proceed.

The law in many regions requires us to name the legal ground on which we process personal information. In most cases that ground is the performance of a contract. When you request a service, subscribe to a collection plan or place an order, we must process your details to carry out that agreement. A second common ground is our legitimate interest in operating a safe and efficient service, which covers security monitoring, technical maintenance and reasonable improvement of the site.

Where we rely on your consent, such as for marketing outside the scope of an order, we will obtain it before we act and we will respect any withdrawal. Where we must comply with a legal obligation, such as keeping accounting records or responding to a lawful request, that obligation provides the ground. Should the purpose ever change in a way that calls for a new basis, we will tell you and update this policy before processing begins.

We share personal information with a small number of trusted parties and only when it is needed. Payment providers receive what is necessary to process a transaction. Delivery and freight companies receive a shipping name and address to move your order. Providers of cloud storage, email and security software may hold data on our behalf as processors under an agreement that binds them to this policy. We vet each provider for reasonable security before we engage them.

We reveal information to a buyer or a maker only as the specific transaction requires, and never beyond that. We do not publish your name or contact details on any listing without your agreement. We also disclose records where the law, a court order or a regulator compels us to do so, and we will inform you of such a demand where we are lawfully able. Any other sharing happens only with your clear consent.

EssencePick operates from Hefei in China and works with partners and service providers in several countries. Your information may therefore be transferred to, and stored in, a country other than your own. We take care that any such transfer is protected by appropriate measures. Where the receiving country has an official recognition of adequate data protection, we rely on that finding.

Where no such finding applies, we put in place contracts that contain the standard safeguards your region recognises, or we rely on another lawful method under the data protection law that covers you. We will provide a copy of the relevant safeguards on request. In every case the standard we promise is unchanged: your information is handled to the level of care described in this policy, no matter where it sits.

We keep personal information only for as long as the purpose that gathered it still stands. Correspondence about a single question is usually deleted within a reasonable time after it is closed. Records tied to an order are kept for the periods our tax and warranty duties require, and then removed. Marketing subscription details are kept until you withdraw consent or ask to be forgotten.

Our retention rule is that we do not keep data out of habit. When a record no longer serves an active purpose or a legal obligation, we delete it or render it anonymous so that it can no longer identify you. These reviews happen on a regular schedule, and the outcome is recorded so that our practice stays measurable rather than assumed.

We protect your information with controls that fit its sensitivity. Access to records is limited to team members whose role requires it, and each person is bound by confidentiality. We use encryption for data in transit across the open network and reasonable measures for data at rest. Passwords and account details are stored in a hashed and protected form, and office devices are kept up to date with security fixes.

No method of storage is ever perfectly secure, and we cannot promise an absolute guarantee. What we can promise is a serious, documented effort and a fast, honest response if a problem arises. Should a breach put your rights at risk, we will notify you and the relevant authority without undue delay, and we will tell you what we have done to contain the risk and to prevent a repeat.

Under the data protection law that applies to you, you may have rights to access the personal information we hold about you, to ask that it be corrected where it is wrong, to request deletion, to limit or object to certain processing, and to receive a portable copy in a common format. You may also withdraw any consent you have given for marketing at any time.

To exercise any of these rights please write to the privacy desk at the address below. We will confirm your identity before we act, to keep your information out of the wrong hands, and we will respond within the time the law allows. Asking a question or making a request never affects the quality of service you receive, and we treat every enquiry with the same courtesy. If you are unhappy with our answer you may also complain to your local data protection authority.

Our services are directed at adults who make purchasing and business decisions, and they are not designed for children. We do not knowingly collect personal information from a child under a marketable age without the involvement of a parent or guardian. If you believe that a child has given us information without appropriate supervision, please inform us at once.

On receiving such a report we will examine the record and delete any information that appears to belong to a child unless a lawful reason to keep it remains. We would rather lose a record than risk a child, and our policy treats any report of this kind as urgent. Guardians may also contact the privacy desk directly to ask about any information that may concern a child in their care.

At the time this policy is written, our site places no advertising cookies and runs no behavioural ad network. We keep the site deliberately calm. If we later run analytics we will prefer tools that minimise the data collected, and we will update this section of the policy before any new marker is introduced. Anonymous, aggregate statistics about visits may be used to judge whether our content is useful.

Should a maker or buyer separately arrange advertising that links to their own store, that activity is governed by the privacy notice of the platform concerned, not by this site. We encourage you to read the notices of any third party service you visit from our pages and to make your choices there with the same care.

This site may at times carry links to partner stores, makers, payment services or helpful references. These links lead away from our own pages, and once you leave essencepick.mom this policy no longer governs your information. We encourage you to read the privacy statement of each site you visit, because their practices will be their own.

We select partners whose standards we can respect, but we cannot control every page on the wider addressable network. A link is a helpful pointer, not a statement of control over the destination. If you notice a link that no longer works or leads somewhere unexpected, let us know so that we can review and correct it.

We review this policy whenever the way we work changes, when the law changes or when a new service requires a fresh explanation. When we make a change, we update the effective date at the top of this page and we note the reason in plain language. Material changes that affect your rights will be drawn to your attention through a note on the homepage or by a direct message where we have your details.

The version that applies to you is the one in force at the moment you use the service. If you continue to use the services after a change is posted, you accept the updated policy for that later use. If you do not agree with a change, you are free to stop using the relevant service, and you remain free to ask us to delete information we hold under the terms that applied before.

Questions, requests and concerns about this policy are welcome and are handled by a named member of our team. You can write to us at the registered address or send an email to the inbox below:

We aim to acknowledge every privacy message within one business day and to answer fully within the time your local law permits, usually no longer than one month from a clear request. Where a request is unusually complex we may need more time and we will tell you so. Thank you for reading, and thank you for trusting our studio with your information.